Usually your credits are credited within two minutes of a purchase.
If this has not happened, three things may be wrong:
You may be logged into another account you’re using. You must be logged into the correct one that you wish the credits to apply to.
There is a problem with your balance that caused the transaction to fail, check that the payment has actually been debited.
Something went wrong with the payment that we have to find out for you with our payment provider. Please leave a message stating the 'Payment Description' of your transaction. This can be found on your payment statement and looks something like this: MC1847592. send us a message here with the payment description, we are happy to help you
Mediumchat credits are very simple:
You receive 3 SMS alert credits per credit purchase (up to a maximum of 3 alerts on your account). With an SMS alert you can receive a free SMS when your favorite reader comes online.
When you receive one SMS that your favourite Reader is online, then one SMS alert credit will be deducted from your account. If you have set up an SMS alert for a reader, and receive an SMS that they are online, however--you’re unable to get online, you need to create a second SMS alert to receive it again.
When creating your account on Mediumchat you automatically agree to receive our newsletters and discount promotions. You may have unsubscribed from this and would like to receive it (again).
In your account you will find a button to register yourself again.
54,030 reviews
4 hours ago
Dante was absolutely incredible. ❤️ This was, without a doubt, one of the most profound and unexpectedly emotional sessions I've ever had. He picked up on things that no one has ever seen or understood before, and somehow managed to uncover layers I hadn't even realised I was carrying. The session went into some very deep and difficult places, and even when things became incredibly heavy, Dante handled everything with such care, compassion and sensitivity. He didn't shy away from the difficult parts or rush through them — he stayed with me and helped me navigate them at my own pace. What impressed me most was how much he understood without me having to explain everything first. There were moments where I genuinely thought, *how could you possibly know that?* I came looking for insight and left feeling like I'd had something much deeper than a reading — almost like a genuine counselling session. I felt heard, understood and never judged. Thank you, Dante, for navigating even the darkest parts of the session with me with such kindness and compassion. This was truly a very special experience, and one I won't forget. ❤️
54,030 reviews