Customer support

Sending us a review can be done using one of the following options :

1. Review e-mail
For some of your conversations you will receive an email with a link to leave a review. These emails are sent randomly, so you may not always receive one,

2. In 'My account'
In your account, you can leave a review for each conversation with your chat logs, you can find the link under the chat log

3. In your chat log e-mail
If you have emailed a conversation report to yourself, you will find a link at the bottom of the email to leave a review.

Fill in the contact form here.

We are happy to help you!

If you have emailed a chat log to yourself (more than 30 minutes ago), it may be that the message has ended up in your spam box. Please check this again.

When you log in to Mediumchat, you can find your chat logs in my account directly below your profile information.

If the chat log is not here, the conversation is longer than 5 days old or you have deleted it. These chats have been removed because of the privacy law, we cannot retrieve it for you.

Another reason that often prevents you from finding your chat log is that you have a second account with Mediumchat that you have chatted with so that your conversation report is there.

Usually your credits are credited within two minutes of a purchase.

If this has not happened, three things may be wrong:

1. Other account
You may be logged into another account you’re using. You must be logged into the correct one that you wish the credits to apply to.

2. Check your payment
There is a problem with your balance that caused the transaction to fail, check that the payment has actually been debited.

3. Get in touch with us
Something went wrong with the payment that we have to find out for you with our payment provider. Please leave a message stating that you "Payment Description" of your transaction. This can be found on your payment statement and looks something like this: 1213232X91av5. send us a message here with the payment description, we are happy to help you

Mediumchat credits are very simple:

• 1 credit gives you the opportunity to chat on Mediumchat for one minute.
• Credits are pre-paid. When your credits are low during a call, you have the option to top them up,
• When you log in to Mediumchat and click on "order credits", you will see the credit packages we offer and the prices,

You receive 3 SMS alert credits per credit purchase (up to a maximum of 3 alerts on your account). With an SMS alert you can receive a free SMS when your favorite reader comes online.

When you receive one SMS that your favourite Reader is online, then one SMS alert credit will be deducted from your account. If you have set up an SMS alert for a reader, and receive an SMS that they are online, however--you’re unable to get online, you need to create a second SMS alert to receive it again.

When creating your account on Mediumchat you automatically agree to receive our newsletters and discount promotions. You may have unsubscribed from this and would like to receive it (again).

In your account you will find a button to register yourself again.

Fill in the contact form here.

We are happy to help you!

Everyone is entitled to one free chat consult (this is per person, not per account). Our system strictly protects against multiple accounts and abusing the free chat as many people often wish to trick the system and have several free introductory chats.

If you want to do a free introductory chat at Medium Chat for the first time and you are unsuccessful, please check the following:

• The best chat experience you have with the browser "Google Chrome",
• Install the latest update from your browser,
• Provide a powerful, stable internet connection.

When you have completed these three points, and you are not yet able to do your free introductory chat, please let us know by filling in the contact form.

How annoying that you are not satisfied. We do our utmost to provide a superior service.

Leave a review so that we can discuss this and describe why you are not satisfied. When you log in to Mediumchat, you can find your conversation reports in My account, directly below your profile information.

Thanks in advance.

We are sorry to hear this. The system indicates whether the connection is bad for you or the reader.

If the consultant's connection was poor, leave a message here stating what time and with which reader the chat was.

Thanks

Fill in the contact form here.

We are happy to help you!

An email consult is usually answered within 48 hours. A number of readers work part-time at Mediumchat and are not always present.

There are two reasons why you have not received your email consultation within 48 hours:

1. It ended up in your spam box, take a look at this first.

2. The reader was unable to answer within 48 hours, let us know here via a message

If a reader has failed several times to answer email consultations within 48 hours, we may have turned this service off for the reader in question.

Fill in the contact form here.

We are happy to help you!

Mediumchat is growing fast. We almost always have room for nice, good readers. You can find more information about "becoming a reader" on this page: https://www.mediumchat.co.uk/jobs

More information about becoming a reader and the application form can be found here: https://www.mediumchat.co.uk/jobs

You can easily delete your account yourself. With this you automatically unsubscribe from our emails. On the "my account" page you will find a link to delete your account under the heading "privacy".

Fill in the contact form here.

We are happy to help you!