Customer support

Contact us

We are always open for questions, comments and / or feedback.

Share your experience and opinion with us. If you unexpectedly are not 100% satisfied with your consultation, please let us know. You can fill in the contact form below and you will receive a response within twelve hours.


Hi my name is Amy. When you ask a question, the chances are that the answer will come from me. In the last 5 years I have been customer service manager at two large call centers.

I think the concept of Mediumchat is great. I quit my job and started working with full conviction.

Your questions and comments help me and Jack to make the system better and more user-friendly. Because I work from home and also have a young family, the easiest way to contact me is to send me an e-mail.

I answer quickly and if necessary, I will call you back as soon as possible.

Contact form

Step 1: Find direct answer

We have already answered the most frequently asked questions for you so that you have an immediate answer to your question. First check if your answer is stated before you fill in the contact form.

Questions about free chat?
Questions about medium chat credits / payments?
Questions about chat report
Technical issues
Unsubscribe email / delete account
Other questions (email consults etc)

Step 2: Did not found your answer above?